Was the complaint resolved to the parties
satisfaction at the Section level?
No further action required.
A general dispute can be escalated to Skate Canada as a final appeal or if the Section is implicated in the dispute, it should be reported directly to Skate Canada. Complaints can be submitted to: [email protected]
Upon receiving the general dispute, Skate Canada will assess the report to determine if it should be resolved:
at the club, skating school or section level; or
by Skate Canada’s Safe Sport Department; or
by the Case Manager if the report is of alleged,
actual or suspected misconduct.
DECISION / DISCIPLINARY ACTION
The CEO will render a final and binding decision, including disciplinary action as applicable.
The decision will be delivered to all parties, including information on the appeal process.
FINAL APPEAL PROCESS
The decision of the CEO is final and binding on all parties, subject to a right for an independent appeal
to Skate Canada’s Board.
Once a general dispute has been reported and until a decision is released, to protect the interests of all parties, no individual is permitted to disclose either the existence of a complaint or confidential information or records that form part of the investigation of the complaint to any individual outside of the complaint except as strictly required for the purposes of investigating, taking corrective action with respect to the complaint, or as otherwise compelled by law.
Acting in good faith
Anyone reporting a concern must be acting in good faith and have reasonable grounds for believing the information being reported is true and accurate. Any allegations that prove not to be substantiated and prove to have been malicious or intentionally false will be viewed as a serious offence, subject to disciplinary action.
WHAT THE COMPLAINT SHOULD CONTAIN
The complaint of general disputes must be submitted in writing (email or mail). It should contain as much information as possible about the dispute which is the subject of the concern, including but not limited to dates, times, and locations of the dispute (as applicable), names of any witnesses to the dispute(s), and a detailed description of the dispute.
For full details on the process of General Disputes please review
the General Disputes Reporting and Resolution Policy and Procedure.